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Supersafe Login problem

clementwijetunge
First Timer
Message 2 of 2

Hello - I have downloaded the Supersafe program (TTOnlineDefenceInstaller.exe) from my email link but when input my TT login details into the Supersafe login I get 'Incorrect login. Please Try again'.  I have re-downloaded and re-tried several times with the same result. I can login to my TT account fine.  It appears that my TT login details have not been transferred over to F-secure.  Can anyone assist?

Thanks.

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1 REPLY 1

Ady-TalkTalk
Support Team
Message 1 of 2

Hi clementwijetunge, my guess is that you probably changed your MyAccount login email address at some point. I can help you get this sorted by changing the email address to suit what you're currently using or a new preferred option. I've sent you a personal message to obtain more information.

 

Ady


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


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