Talk talk WiFi hub repeatedly dropping connection

[GForce]

I've reported today my WiFi router continually losing connection. Right now using mobile phone data to post this.

I've been told a new router is on it's way and when I asked further why is this issue happening now out of the blue. Only told there is a firmware issue. This router is not very old.

I think there is a larger network issue that  TT is not addressing. It is very inconvenient.

Can see other people on this forum in the same boat.

[GForce]

Also does the potential fault mean it's a external cabinet  or router issue?

[GForce]

hi, i don't have a test socket my router is plugged into main socket. I have a spare router (tp link).

[Michelle-TalkTalk]

Hello,

Ok thanks for confirming. Is your router connected directly at the main socket? Do you have any extension sockets? Do you also have an alternative router that you could test with please?

Thanks

Michelle

[GForce]

Hi I don't have a test socket.

[Michelle-TalkTalk]

Good morning,

I'm sorry to hear this. I've run a test on the line which has detected a potential fault towards the property. Does your main socket have a test socket please?

Thanks

Michelle