Talk talk broadband not allowing My4 (channel 4) streaming

[Nicamstero]

Hi, very recently all attempts to watch content in My4 / Channel 4 app are unsuccessful with a "4001 stream geoblock" error message. This happens on all devices connected to the talk talk broadband router, tried on two different make and model smart TV's as well as a mobile phone. When disconnectedfrom broadband and instead using a mobile data connection the same phone works fine.

Any known issue or available fix please? 

[fr8ys]

Pleased to hear it worked.

[Karl-TalkTalk]

Hi

Glad this has helped.

Regards,

Karl. 

[Nicamstero]

Hi all, sorry about the delayed response. The 30 minute outage has resolved the issue. Managed to agree an outage window earlier today! Thanks for your help and advice, much appreciated.

[Michelle-TalkTalk]

Morning,

How are you getting on? Have you tried powering down the router for a full 30 minutes?

Thanks

Michelle

[fr8ys]

@Nicamstero have you had a chance to try rebooting the router? If so did it help?

[ferguson]

Ah OK. I know the advert server problem seems to be still cropping up, sadly. But that's not the issue here, thanks again, anyway.

[fr8ys]

@ferguson It was on the old YouView forum, sadly now defunct, that it was reported.

It's also where the Advert V Programme server issue was highlighted.

[ferguson]

@fr8ys 

OK, that's interesting, thanks, I never knew that. Where have you seen this?

[fr8ys]

C4 have been known in the past to not recognise UK IPs.

Resetting the router should hopefully assign a new IP.

Good luck.

[ferguson]

Maybe non-TalkTalk DNS servers may help, but I don't honestly know if this could be the issue.? Definitely try a full 30 minute switch off though, the rest of the household permitting!

[ferguson]

Just checked here, working fine, The Simpsons is on!  🙂

[Nicamstero]

Would also be interested to hear if any other talk talk broadband users are streaming from the channel 4 app at the moment

[Nicamstero]

Thankfully for the reply. Yes I agree with you that the error code is described as thought not to be in The UK. 

I'm not using a VPN and I've just checked the Public IP my router has been assigned is stating based in GB using online IP checking utilities. 

I did a very quick router reset last night, but it was offline for less than a minute. Didn't spot whether or not a new public IP got assigned. I'll have to negotiate a slightly longer outage with my family first!

[fr8ys · Accepted solution]

It sounds like the 4 app think you are not in the uk. C4 will not allow anyone outside the UK to view its content.

I'm assuming you are not using a VPN as this can also give this message. If so turn this off.

Try turning your router off for at least 30 mins to reset the IP session to see if this clears the problem.

Please let us know how you get on