TalkTalk Say It's Fine ... My Router Says Not !?!

[Smifcouk]

Since going to Fibre 65 I have (very) regular issues with 'internet loss' and/or (very) slow connection speeds ... Today was a particularly good one though with only 3.4 Mbps download speeds (according to my Router Page) and 19 Mbps upload speeds (also according to my Router Page) ... (And 'yes' there is a decimal point between that 3 and 4 in the download speed !?!?!) ... Speed and connection tests through the TalkTalk website confirm the atrocious speeds (although they love telling me that the last 'measured' speed was 30 odd Mbps ... from yesterday sometime AND still below my guaranteed speed) ... After their test on my line i get the usual 'could find no issue' response ... I have done all the usual checking of connections, rebooting the Router etc, etc, etc and i.m still reading 3.4Mbps download and now cannot get a 'new' connection test as it just kicks me through to the previous 'status' of no fault found ... There is, of course, an option to contact someone at TalkTalk (who will no doubt get me to redo ALL of the things i've already done (after making me prove to them who the hell i am) ... Why should i always have to go through such a rigmarole just to get my sh*tty internet check/sorted (until the next time) ....Why can't there be a system to just check it again (and again) and, at least, that way there will be some record of how often there are problems and how long they last rather than some random 'it was working at this speed for 10 seconds just before midnight yesterday ... With streaming services, email, connected devices etc i need decent(ish) internet NOW !?!

[Michelle-TalkTalk]

Morning Smifcouk,

I understand. Thanks for confirming and I hope everything goes well with your new ISP.

Thanks

Michelle

[Smifcouk]

Hi @Michelle-TalkTalk

Thanks for offering to help me out with this issue but, as i am just past the end of my current contract, i  have decided to opt for change and have now taken up a contract with VM ... This means that my service with TT will now cease on 29th September so it seems unnecessary to try to 'fix' my issue now ... Thanks though 

[Michelle-TalkTalk]

Morning Smifcouk,

I'm sorry to hear this and I will take a look now. I've run a test on your line which is clear, however I can see that the sync speed dropped/is very low and your connection also looks unstable. Is there any noise on your voice service? Does the main socket have a test socket? Do you also have an alternative router that you could test with please? If not then we can send a replacement router for testing purposes. We would also send a router returns bag so that one of the routers can be returned to us.

Thanks

Michelle

[Divsec]

Hi @Smifcouk lucky you I live in rural North norfolk,  where its bt copper way or no way. I hope I'm around to see what happens in 2025 when the plug is finally pulled on copper.

Enjoy the speed. 

[Smifcouk]

Hi @Divsec 

Thanks ... Yes, i'm moving over to VM ... For the same price as TT were offering a upgraded fibre package, i'll get double the speed with VM, along with a TV box that pauses/records (a new TT box for fibre appears to lose the Hard Drive ?) and i get to keep my Landline phone number and have some (very) unnecessary free weekend calling (don;t actually make any calls with it ... i do receive some occasionally ... just want to keep hold of the number i've had for nearly 40 years !?!) ... Was with VM many (many) moons ago so a bonus is already having the infrastructure in place (opting for the TT upgrade would have also required work carrying out in order to get fibre to the premises) ... Same price, (much) better speed, (slightly) more features and, hopefully, a more reliable setup for at least 18 months (fingers crossed) 

[Divsec]

@Smifcouk no problems, it will be fascinating to know how things go with your new supplier, was that VM?

Good luck👍😊

[Smifcouk]

Thanks @Divsec for the info ... My 'rant' was more about frustration with how the system doesn't seem to allow 'accurate' recording of all of these issues ... BTW, i had already tried the long power off reset thingy, to no avail (even tried it again this morning just to be sure ... still no change) ... Thanks though ... my contract is actually up now (term was reached earlier this month) and, although i've considered moving before, i've reluctantly'hung on in there' ... this time i've decided it's finally time to try elsewhere and gone and jumped ship to give WM a go ... who knows, if that doesn't pan out, then in 18 months time i could be back taking up more of your time and knowledge ... thanks

[Divsec]

Hi @Smifcouk your post has been escalated and you should hear Monday. I'm sure the team here will be able to help. It might be worth trying one 30 minute reboot { power down the router for 30 minutes} this triggers a dlm reset which can be beneficial.

The team here will have further tests to assist you.