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Broadband help

For queries about your TalkTalk broadband service.

TalkTalk Wi-Fi Hub version SG4K100136

ccharlie
First Timer
Private Message

on ‎08-05-2022 08:20 PM

Message 2 of 2

I am not able to open up ports, I even tried to switch off firewall and putting the server on DMZ, I am not able to ping or access through the internet. My router doesnt need a fw update, I am not sure how to proceed from here. Has anybody else had an issue like this? 

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1 REPLY 1

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎09-05-2022 08:41 AM

Message 1 of 2

Hi ccharlie,

 

If you're still experiencing problems can you please try factory resetting your router and then retest - Restore your router to factory settings - TalkTalk Help & Support

 

Thanks

Chris

Chris, Community Team 

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