For queries about your TalkTalk broadband service.
on 29-05-2023 12:58 PM
I have two TalkTalk “branded” Eero 6 units from different sellers on Ebay. They’ve worked fine on my BT fibre for months.
Yesterday following on from a short power outage my network wouldn’t connect to the internet and they had both gone into “setup mode”.
So I binned the network and reinstated it - but both units fail on the “Registering” part of the setup process and I can’t progress.
Anybody had something similar and managed to resolve?
I’ve reached out to Eero support and provided serial numbers but await a reply.
on 29-05-2023 01:07 PM
Hi
all TalkTalk branded eeros will stop working when off the TalkTalk network.
This is mentioned in the T&C's to customers who are issued with this equipment and should return this to TalkTalk when they leave.
Thanks
Karl.
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on 29-05-2023 01:03 PM
As you are not a TalkTalk customer you cannot expect support here I'm afraid. Have you asked BT?