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Broadband help

For queries about your TalkTalk broadband service.

TalkTalk router does not seem to fully backup settings

timple
Team Player
Private Message
Message 5 of 5

I have version SG4K10002816t

I have had to reset the router and noticed when applying the backup that MAC filtering settings on the wifi do not get replicated.....I had a mac address blocked - but that was lost once router was restored. Is this a known fault?

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4 REPLIES 4

Anonymous
Not applicable
Staff
Private Message
Message 1 of 5

Hello,

 

Our team are currently in the process of rolling out the firmware v130 for the Sagemcom router.

 

Thanks

 

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timple
Team Player
Private Message
Message 2 of 5

Anyone able to test on their units?

 

I have also noticed that if the router is reset with a power cut, the MAC filtering settings are also lost...... Obviously only a feature used by me!

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 5

I haven't noticed this, but I don't think backup & restore was fixed until V130.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 4 of 5

Hi timple

 

Apologies I'm not sure. @KeithFrench have you seen this issue mentioned?