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Broadband help

For queries about your TalkTalk broadband service.

Trying to get a replacement router

Cheezie26
First Timer
Private Message

on ‎02-07-2022 06:17 AM

Message 4 of 4

I tried all day yesterday to get a replacement router. Spoke to 5 people who did all the tests for line connection which are all ok. They didn't understand that my router is dead! No light at all and yes all my electrical sockets work  Please please please I just need a new router!!! Thanks

0 Likes
3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎07-07-2022 08:10 AM

Message 1 of 4

Morning,

 

How are you getting on, has the router arrived?

 

Thanks 🙂

 

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎04-07-2022 06:44 AM

Message 2 of 4

Hi Cheezie26

 

Sorry for the delay.

 

I can see that the router has already been ordered and you should receive this within the next 24hrs.

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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KeithFrench
Community Star
Private Message TalkTalk

on ‎02-07-2022 10:50 AM

Message 3 of 4

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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