on 01-04-2022 01:32 PM
Since we had full fibre installed in late January, we're no longer able to make internet calls on Whatsapp (and Discord) over our wi-fi connection. The call hangs and then fails to connect, on both iOS and Android - see attached for a screenshot of what happens on iphone. We are forced to make such calls on our mobile data (4G) which shouldn't be the case while we're at home.
We have tried the solution suggested by the iOS error message, to give Whatsapp access to the local network in privacy settings, but that option is not available. We have spoken to Whatsapp support and they have referred us to our ISP. We are certain that the problem lies with our home network, as it only started happening after the full fibre was installed, and only happens when we are connected to our wi-fi, and not other wi-fi networks. HomeSafe options are turned off.
I see from other posts (such as this one) that the issue has been solved by provision of a new router. We are still using the same router from before FTTP was installed.
I have updated my community profile with contact details and account number in advance.
Answered! Go to Solution.
on 13-04-2022 10:14 AM
on 13-04-2022 10:00 AM
Thanks for this. I was checking with everyone in the house, and yes this seems to have solved all the issues we were having. Thank you again for your help!
on 04-04-2022 03:11 PM
Just made a small change to the router, try this again and see if it works. If not I'll send a replacement router to see if that helps.
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WEAR A MASK - WASH YOUR HANDS - SOCIAL DISTANCE
on 04-04-2022 01:50 PM
Good afternoon Michelle. I have just tried turning the router off for over 30 minutes and I'm afraid all the problems I've mentioned persist now that it is back online (see in particular the attached screenshot of a failed whatsapp call.)
If I could, I'd just like to draw your attention to the previous forum post I mentioned in my original post. That user was having very similar problems with connecting to whatsapp for calls on wi-fi, and their problems were solved with a new router.
on 04-04-2022 07:41 AM
on 01-04-2022 03:16 PM
Yes, I believe there are other related problems:
All of these also have only started after FTTP was installed.
on 01-04-2022 02:45 PM
on 01-04-2022 01:44 PM