Broadband help

Schistereo · ‎15-03-2022

I have been out of contract some time now and have received an email offering Fast Broadband with Unlimited UK Calls. However, when I attempt to take up the offer it says:

"line check shows you aren't able to upgrade to the selected TalkTalk package" even though it was offered to me.

I am now stuck with very expensive monthly payments.

Is there a cheaper contract that IS available to me?

Thanks,

Schistereo

Arne-TalkTalk · ‎18-03-2022

Hi Schistereo

I can see that you have since renewed.

Thank you for staying.

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Gliwmaeden2 · ‎15-03-2022

@Schistereo Fast Broadband is the most basic package that Talktalk offers - it can't be described as an "upgrade" at all!

Follow @Skynet_TX's sound advice or use Chat if you prefer.

They both open at 9am.

https://community.talktalk.co.uk/t5/Articles/Ways-of-contacting-us/ta-p/2230529

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.

Skynet_TX · ‎15-03-2022

Hi @Schistereo,

Best thing to do would be to call the 'loyalty team' on 0345 172 0088, they will be able to help you get the best package at the best price.

You may have to listen to some recorded messages when you call that number, but when it asks what you are calling for just ask for the loyalty team.

Broadband help

Unable to move onto a Fast Broadband plan with Unlimited UK Calls