Unstable connection since more than a week

[Shilji]

I've experienced unstable connection since more than a week. Cant use the internet properly. 

[Michelle-TalkTalk]

Morning,

How are you getting on?

Thanks

Michelle

[Chris-TalkTalk]

Hi Shilji,

If you still need assistance can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Chris

[Gliwmaeden2]

It's worth switching off the router for a full 30 minutes, @Shilji aand see if it's more stable when it starts a new session after that.

You could also set it up afresh directly at the test socket for staff to check whether there is trouble on the Openreach side of your service. See this article:

https://community.talktalk.co.uk/t5/Articles/Your-guide-to-main-phone-sockets/ta-p/2205432

Staff will be back on here from Monday. They will need to identify your account. Please go via your avatar; settings; drop down menu. Add your Talktalk phone number or account number in Personal Information. Scroll down to find the button to SAVE CHANGES.