We use cookies on our site to give you the best experience.
Accept
Reject
Manage your cookies
Skip to content
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Broadband help

For queries about your TalkTalk broadband service.

New router

Becly292719
First Timer
Private Message TalkTalk

on ‎28-11-2024 03:08 PM

Message 8 of 8

Hello 

Our router electric plug has started to break and the wires are exposed. Can we request a new router please. 

Many thanks 

Maureen Hughes
Labels:
0 Likes
7 REPLIES 7

Michelle-TalkTalk
Support Team
Staff
Private Message
In response to Becly292719

on ‎04-12-2024 06:29 AM

Message 1 of 8

Morning,

 

I'm glad to hear this and thanks for letting us know 🙂

 

Thanks

 

Michelle

 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences


0 Likes

Becly292719
First Timer
Private Message TalkTalk

on ‎03-12-2024 08:25 PM

Message 2 of 8

Hi Karl

 

Yes thank you so much it has arrived now. Many thanks again 

Maureen Hughes
0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Becly292719

on ‎03-12-2024 12:38 PM

Message 3 of 8

Hi @Becly292719 

 

Has the router arrived ?

 

Thanks  

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Karl-TalkTalk
Support Team
Staff
Private Message
In response to Becly292719

on ‎29-11-2024 07:05 AM

Message 4 of 8

Hi @Becly292719 

 

I've found your details.  A router has been ordered for you now.

 

Regards,

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Becly292719

on ‎29-11-2024 06:36 AM

Message 5 of 8

Hi @Becly292719 

 

I'm unable to locate any details with the telephone number in your Community Profile, have you added the correct number? (please don't post any personal information on this thread)

 

Thanks

 

Debbie

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




0 Likes

Becly292719
First Timer
Private Message TalkTalk

on ‎28-11-2024 04:40 PM

Message 6 of 8

Hi Karl 

 

I have updated the info. 

 

Thank you 

Maureen Hughes

Karl-TalkTalk
Support Team
Staff
Private Message

on ‎28-11-2024 03:30 PM

Message 7 of 8

Hi

 

Can you please update your Community Profile to include your

  • Name
  • TalkTalk Telephone number or Account number

I can then get one dispatched for you.

 

Thanks

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips

Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.

0 Likes
© TalkTalk 2025