Unstable connection

[mother1234]

Posting on behalf of my mother who has Dementia (I have LPA).

Her line is very unstable, all line checks say there is an issue but we seem unable to get it fixed. She has a fall detector which is sending constant alerts (sometime 20+ a day) to say its offline.

We think it may be the router but could someone please check for me? The number on this account is the correct number for her line.

Thanks.

[Debbie-TalkTalk]

Hi mother1234

Thanks for your reply. I'm so glad to hear that the connection has remained stable.

Please let us know if you do experience any further issues.

I've sent you a Private Message with a link to a short survey for the Community.

Thanks again.

Debbie

[mother1234]

Hi sorry for delay in replying,

We received the new router, and installed on Saturday. So far all appears to be working well with no drop outs seen.

I will try and remeber to post again next Monday but, for the moment, this looks to have resolved the issue.

Many thanks.

[Debbie-TalkTalk]

Hi mother1234

Have you received the router?

Thanks

[Debbie-TalkTalk]

Hi mother1234

Thank you 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Please let us know how you get on.

Debbie

[mother1234]

Yes its the address linked to the number starting with 01342. Thanks again.

[Debbie-TalkTalk]

Hi mother1234

Yes I can send it to the address linked to the telephone number in your Community Profile, is this the correct number?

[mother1234]

Yes please that would be great. Can you send it to the registered address please and I will get someone to fit it for her.

[Debbie-TalkTalk]

Hi mother1234

I'm really sorry to hear this.

I've completed a line test and this hasn't detected any faults.

I think we should send a new router for testing, would you like me to arrange this?