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Broadband help

For queries about your TalkTalk broadband service.

Upgrade?

Wifiproblems
Popular Poster
Private Message TalkTalk
Message 21 of 21

I've had numerous texts and emails about a free upgrade eg 'We recently contacted you about arranging your upgrade to full fibre, as part of a nationwide upgrade.

As a loyal TalkTalk customer your upgrade is available at no extra cost.

You won’t pay any more than you do today, and you’ll get a full fibre broadband service with faster average speeds, that is up to 5x more reliable.'

I've just rung, but was told that there is, indeed, a charge for this upgrade (ie NOT free, and I will have to pay extra).  What is going on?

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