I've had numerous texts and emails about a free upgrade eg 'We recently contacted you about arranging your upgrade to full fibre, as part of a nationwide upgrade.
As a loyal TalkTalk customer your upgrade is available at no extra cost.
You won’t pay any more than you do today, and you’ll get a full fibre broadband service with faster average speeds, that is up to 5x more reliable.'
I've just rung, but was told that there is, indeed, a charge for this upgrade (ie NOT free, and I will have to pay extra). What is going on?
