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Broadband help

For queries about your TalkTalk broadband service.

Upgrading an older router

Hawker52
Conversation Starter
Private Message TalkTalk

on ‎17-09-2025 08:05 PM

Message 5 of 5

hi,

my router still works..it only occaisionally drops out.

but i have noticed the wifi signal around the house isnt as strong as it used to be, and even disappears in some places....

my Huawei is about 4 years old now, and is on 24/7, how do i go about getting a newer model?

Regards

Paul

I started out with nothing...I still have most of it left!!
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4 REPLIES 4

Philile-TT
Support Team
Staff
Private Message

on ‎18-09-2025 08:18 AM

Message 1 of 5

@Hawker52 I can that the router you have should be working fine, this means I need to conduct diagnostics test as there could be a problem with the line. 

Phili
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Philile-TT
Support Team
Staff
Private Message
In response to Gliwmaeden2

on ‎18-09-2025 08:14 AM

Message 2 of 5

Hi there @Hawker52 I will look into your account and assist you further. 

Phili
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Gliwmaeden2
Community Star
Private Message TalkTalk
In response to Gliwmaeden2

on ‎17-09-2025 08:47 PM

Message 3 of 5

The last notification I can find mentions the £80 charge - if it's not actually developed faults, @Hawker52, that charge would apply unless you are within the last 4 months of your contract, in which case it would be sent out if you request it when you renew your contract. 

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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Gliwmaeden2
Community Star
Private Message TalkTalk

on ‎17-09-2025 08:32 PM

Message 4 of 5

You need to be within 4 months of renewal  / end of contract date. Otherwise it's charged - I think @ £80. Will check that for you.

Gliwmaeden2, a fellow customer.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link in the post at the top of any forum message board.
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