VPN Connection issues

[martinstevenson87]

Hi,

I can no longer connect to my work VPN. VPN settings are correct, and are running with 50+ people connected, with space for more. I've tried 3 different VPN connections and non-work. I've also restarted my router and laptop.

I have seen another post regarding loss of VPN after a change in the router firmware. Can you please look into this asap and update my firmware as per those other users if that is the issue?

Being unable to connect to my VPN is stopping me working at the moment.

Thanks

Martin

[Debbie-TalkTalk]

Hi Martin

Thanks for updating your Community Profile.

I've made a change to the firmware, please can you retest and let us know how you get on.

Thanks

Debbie

[Skynet_TX]

Hi @martinstevenson87,

The support team will be back in the morning, hopefully they will be able to change some firmware settings to resolve this issue for you.

[martinstevenson87]

Hi Debbie, can you let me know whether you are able to fix this issue? I have lost a day of work already, and need this issuing fixing asap please.

Kind regards,

Martin 

[martinstevenson87]

Hi Debbie,

That should be done now. Let me know if you need anything else.

Thanks,

Martin 

[KeithFrench]

I see that Debbie is already on the case, your problems will be all solved soon.

[Debbie-TalkTalk]

Hi Martin

Apologies for this.

Please can you update your Community Profile to include your name and TalkTalk landline number.

Thanks

Debbie

[martinstevenson87]

Hi,

Thanks for the reply. Took a while to find.

Hardware - FAST5364

Software - SG4K100130

[KeithFrench]

Which make/model of router are you using & crucially what version of firmware (often called software) is it running?