Broadband help

For queries about your TalkTalk broadband service.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

VPN Connection

Nicki0
First Timer
Message 10 of 10

Hiya, Can anyone help, I cannot connect to my office VPN, I have turned off my homeserve but that hasn't helped, I really need to get on ASAP.  My router doesn't have a serial number on it 

0 Likes
9 REPLIES 9

Divsec
Community Star
Message 2 of 10

Ah @Michelle-TalkTalk @Debbie-TalkTalk strike again! Nice one.

I don't work here and all my opinions are my own.

Message 3 of 10

Hi Nicki0

 

All updated 🙂

 

Please can you retest and let us know how the connection compares.

 

Thanks

 

Debbie

0 Likes

Message 4 of 10

I'm at work all day today so you can do this any time you like, thank you for the quick response

Message 5 of 10

Hi Nicki0

 

Thank you. I will need to make a change to your router firmware, will it be ok if I do this this morning?

 

We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.

 

Thanks

0 Likes

Message 6 of 10

Hi Michelle, i have done this now, i think 🙂

Michelle-TalkTalk
Support Team
Message 7 of 10

Hello,

 

Can you please update your community profile to include your:
 

  • TalkTalk Telephone number
     

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks


 

0 Likes

Message 8 of 10

Thank you, so pleased to hear that! 

0 Likes

Divsec
Community Star
Message 9 of 10

Hi @Nicki0 not an uncommon problem at the moment and easily rectified (usually)

The team here will sort it for during tomorrow. 

I don't work here and all my opinions are my own.
0 Likes