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Broadband help

For queries about your TalkTalk broadband service.

VPN Connexction Issue

SLK742
Newbie
Private Message TalkTalk

on ‎02-04-2024 01:11 PM

Message 2 of 2

Hi! 

My partner works from home and today our internet connection will not let him access his works VPN. Our phones all work on the WiFi and his work laptop does too. However, when he tries to access his VPN he loads up and then completely shuts down a few seconds after and the internet goes off. 

I just wondered if anyone could help as it is month end for him so lots of work to do today but the internet isn’t working for him. 

I have been into the online chat and they have moved us onto a stable IP address but this still hadn’t worked. 

thank you. 

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1 REPLY 1

Chris-TalkTalk
Support Team
Staff
Private Message

on ‎02-04-2024 01:38 PM

Message 1 of 2

Hi SLK742,

 

Welcome to the Community. Can you please update your community profile to include your:

  • Name
  • Telephone number
  • Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

 

Thanks

Chris

Chris, Community Team 

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