VPN Not Connecting

[rhpsupport]

Hi, we are having issues with a PPTP VPN, everyone else at work can access apart from me.

Router Make and Model:

TalkTalk Wifi-Hub

Version: SG4K100135

[Debbie-TalkTalk]

Hi rhpsupport

That's great news, thanks for letting us know 🙂

Debbie

[rhpsupport]

Hi Chris,

Checked in with client and VPN is working, thank you for your help on this chris

[Chris-TalkTalk]

Hi,

Just to checking in to see how you are getting on. Please let us know if you need any further assistance

Chris

[Chris-TalkTalk]

OK, no problem 🙂

[rhpsupport]

Hi Chris, 

Thanks for applying, just waiting to test within the next 1/2 hours.

[Chris-TalkTalk]

I can see the upgrade has now completed, is everything OK?

Chris

[Chris-TalkTalk]

OK, I'll start the upgrade now, please don't switch off your router

Chris

[davidmcguffie]

Hi chris,

Yes please, now would be great

[Chris-TalkTalk]

Hi David,

Would you like me to update your firmware now, it can take up to 10 minutes to complete?

Chris

[davidmcguffie]

Hi Chris,

Please find the line with the VPN issue on this account.

[Chris-TalkTalk]

Glad to hear it fixed the problem 🙂

Yes, if you ask them to post on the thread I'll update their firmware

Chris

[rhpsupport]

Hi Chris,

That has resolved the issue thank you!

We are also having another client also on talk talk with the same router and version with exactly the same issue, would it be possible if they comment on this thread to apply the same firmware update to their router?

[Chris-TalkTalk]

Hi Justine,

How are you getting on, did the firmware update resolve the VPN issue?

Chris

[Chris-TalkTalk]

OK, I'll start the upgrade now, please don't switch off your router

Chris

[justinecordwell]

Yes that's ok to go ahead with

[Chris-TalkTalk]

Hi,

We can try a firmware upgrade, this usually resolves VPN issues. Would you like to give it a try?

Chris

[justinecordwell]

Hi Chris, 

Details of the line can be found in this profile. If you need any more information, please let me know.

[Chris-TalkTalk]

Yes, if they could register on the Community and post on this thread then we'll be able to help

Chris

[rhpsupport]

hi chris this is an issue regarding a client, would it be best for them to contact you directly?

[Chris-TalkTalk]

Thanks, is one of the telephone numbers the line with the issue (I can't find any details on either)?

Chris