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Broadband help

For queries about your TalkTalk broadband service.

VPN connection issue

Alex7
Participant
Private Message

on ‎21-01-2022 02:56 PM

Message 9 of 9

Hi

 

I can no longer connect to VPN since Tuesday. I need this to work so please can you help me urgently.

 

It looks like others are experiencing the same problem since a firmware update was released...

 

Router version version SG4K100130

 

 

0 Likes
8 REPLIES 8

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Alex7

on ‎24-01-2022 12:50 PM

Message 1 of 9

Hi Alex7

 

Thanks for your reply.

 

No the router should stay on this FW version for now (until new FW is available)

 

Thanks

 

Debbie

 

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Alex7
Participant
Private Message

on ‎24-01-2022 12:46 PM

Message 2 of 9

Hi Debbie,

 

Version SG4K10002829t fixed the problem. Thank you so much.

 

Is there any risk of the router being automatically updated with the broken version of firmware again?

 

Many thanks

0 Likes

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Alex7

on ‎24-01-2022 12:34 PM

Message 3 of 9

Hi Alex7

 

I've made a change to the firmware, please let us know how the connection compares.

 

Thanks

 

Debbie

 

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Alex7
Participant
Private Message

on ‎24-01-2022 12:18 PM

Message 4 of 9

Hi Chris,

 

Yes please, lets try it

 

Thanks

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Chris-TalkTalk
Support Team
Staff
Private Message
In response to Alex7

on ‎24-01-2022 08:07 AM

Message 5 of 9

Hi Alex7,

 

I can try an earlier firmware version, do you want to give it try?


Chris

Chris, Community Team 

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Alex7
Participant
Private Message

on ‎22-01-2022 09:36 PM

Message 6 of 9

Hi Chris,

 

I added my number

 

Thanks

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Chris-TalkTalk
Support Team
Staff
Private Message

on ‎21-01-2022 04:03 PM

Message 7 of 9

Hi Alex7,

 

Can you please add your TalkTalk landline telephone number to your community profile and we'll be happy to look into this for you


Chris

Chris, Community Team 

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences

0 Likes

KeithFrench
Community Star
Private Message TalkTalk

on ‎21-01-2022 04:03 PM

Message 8 of 9

It can stop some VPN clients from connecting, but not all. I have asked one of TalkTalk's support to pick your thread up and deal with it for you.

They aim to respond within 48 hours (Monday - Friday), but if more urgent you can always try the Service Centre. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk have responded to you, otherwise, this will just put you further down the queue.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture then click on "My Settings" followed by:-

Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
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