VPN connection not working

[dlotnu]

Hi,

My VPN connection to work has stopped working and I am getting an error message which says "Error 619 : A connection to the remote computer could not be established, so the port used for this connection was closed."

It was working OK on Tuesday 11 January, but not when I tried it on 16 and 17 January and it has not worked since. I have noted that a number of users appear to having a similar problem from Thursday 13 January.

The router which we have  (with no problem for about 2 years) is a Sagemcom Fast 5364. 

Please can you let me know if there is a solution to this issue as I need to be able to work from home which I am unable to do at present.

Many thanks, 

Alistair

[Debbie-TalkTalk]

Hi @Graham57

I will take a look at your topic now.

Thanks

Debbie

[Skynet_TX]

Hi @Graham57,

The support team will get back to you on the new topic that you have created about this issue.

[Graham57]

Hi I have the same issue, worked from home during lockdown then went back to the office now I t doesn’t work, please help.

Graham 

[Skynet_TX]

@Rosie23 Staff here will respond to you on the new topic that you have created

[Rosie23]

IM HAVING SAME PROBLEM PLEASE HELP

[Debbie-TalkTalk]

Hi @FSantos

I will post on your topic on the Community.

Thanks

Debbie

[Gliwmaeden2]

@FSantos, staff will only reply to the original poster, so please look out for a response on your own thread, after the weekend.

[FSantos]

Hi, same issue here.

My VPN connection to work has stopped working from 13thh January and I am get the error message  "Error 619 : A connection to the remote computer could not be established, so the port used for this connection was closed."

It was working OK from March 2020, . I have noted that a number of users appear to having a similar problem from Thursday 13 January.

The router which we have  (with no problem for about 2 years) is a TalkTalk WI-FI HUB FAST 5364-3. T8

Please can you let me know if there is a solution to this issue as I need to be able to work from home which I am unable to do at present.

Many thanks, 

Fabio

[Debbie-TalkTalk]

Hi Alistair

No problem 🙂

If you do experience any further issues then please let us know.

Thanks

Debbie

[dlotnu]

Thanks Skynet_TX 

There is a returns bag and prepaid returns label in the box so I will use those to return the old router.

Kind regards

Alistair

[dlotnu]

Thanks Debbie, I will do that.

Thanks again to both you and Skynet_TX for all your help with this.

Kind regards

Alistair

[Debbie-TalkTalk]

Hi Alistair

I'm so glad to hear this 🙂

Please can you return your old router using the pre paid returns bag.

Thanks

Debbie

[Skynet_TX]

If there was a returns bag and prepaid returns label provided with you new router then you can return the old router in that. If no returns bag was supplied, the staff here will be able to send you one.

[dlotnu]

Hi Debbie

I received the new router and it works fine with my VPN connection now.

Do you want me to send the other one back to you ? 

Thank you you very much indeed for your very quick response and solution to my problem, it is much appreciated.

Kind regards

Alistair

[Debbie-TalkTalk]

Hi Alistair

Thank you 🙂

Debbie

[dlotnu]

Many thanks Debbie

I will let you know how I get on with the new router.

Thanks again for your help and quick response to this issue.

Alistair

[Debbie-TalkTalk · Accepted solution]

Hi dlotnu

The router is on its way, please allow 24-48hrs for this to arrive

Let us know how the connection compares with this router.

Thanks

Debbie

[dlotnu]

Hi Debbie

Thank you for your reply.

Yes, please can you arrange that.

Do you know when you will be able to send it please ?

Thanks

Alistair

[Debbie-TalkTalk]

Hi dlotnu

I'm really sorry to hear this.

I will need to send a Huawei WIFI hub, are you happy for me to arrange this?

Thanks

Debbie

[dlotnu]

Hi Skynet

Thank you for your reply. 

Yes, it does say SGK100130, so hopefully the Talk Talk staff will be able to respond tomorrow.

Thank you for your help, much appreciated.