VPN help

[Charlotte5775]

Hello, this is a final attempt at finding help from talk talk regards my VPN issues. My VPN has always worked fine - around 3 weeks ago it suddenly stopped. I have internet connection and my VPN works elsewhere just not at home. After many lengthy conversations, Talk Talk reluctantly sent me a new router which has made no difference. I have lost 3 weeks worth of hours as I work from home and am now in desperate need of assistance. Our IT department at work have exhausted all options and as my VPN connects everywhere BUT at my home, it has to be an issue with Talk Talk. PLEASE HELP!

[Chris-TalkTalk]

OK thanks

[Charlotte5775]

Yes ok, I was asked to do this last week but will try again now

[Chris-TalkTalk]

OK thanks. Could you switch the router off and leave it off for at least 30 minutes then switch back on and retest. 

Chris

[Charlotte5775]

Yes, I get  

“A connection to the remote computer could not be established, so the port used for this connection was closed”

[Chris-TalkTalk]

Thanks,

We don't get many customers reporting VPN Issues with the router you currently have, what happens when you try to connect to your VPN, do you get an error message?

Chris

[Charlotte5775]

Done

[Chris-TalkTalk]

Thanks Charlotte but could you also please add your TalkTalk landline telephone number so that we can locate you on our systems

Chris

[Charlotte5775]

Thank you- I would really appreciated some help. It is now updated.  

[Chris-TalkTalk]

Hi Charlotte,

I'm sorry to hear that you're experiencing problems with your VPN, can you please update your community profile to include your:
 

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.
 

Thanks

Chris