on 05-05-2022 12:19 AM
I have been working from home and connecting to my work VPN for over a year now, however when attempting to connect this morning it would keep failing when it got to the verifying username and password stage. After talking to my colleague there was no sign of me even reaching the VPN server in the logs. I eventually got it working by switching to use L2TP.
I since found after a quick search that this has been caused by a router update and reported here (https://community.talktalk.co.uk/t5/Fibre/PPTP-VPN-stopped-working-overnight/td-p/2880975) as well as other posts too. I am connecting via Win 10 built-in VPN settings.
My router is using the following:
Hardware Version: FAST5364 3.00
Software Version: SG4K100136
GUI Version: 5.6.1
Can this be fixed on my router please?
on 23-06-2022 11:15 AM
on 13-06-2022 07:15 AM
on 13-06-2022 06:13 AM
I'm sure staff will be happy to help if you start your own topic and update your forum profile with your personal details and your TalkTalk landline number.
on 12-06-2022 07:32 AM
Hello I'm having the same problems.. can you help me please..
this is the information my IT department gave me:
Sagemcom Router – FAST 5364-3.T8
Your VPN will not connect to your workplace.
The VPN is a standard windows 10 PPTP connection.
on 06-05-2022 09:36 AM
on 06-05-2022 06:54 AM
on 05-05-2022 08:52 AM
on 05-05-2022 08:44 AM
on 05-05-2022 08:41 AM
Thanks for your reply. If this could be updated after 5pm that would be great as I will be using it during work hours and I expect the internet will be unavailaible during this time that the update is applied?
on 05-05-2022 06:37 AM
I'm really sorry to hear this.
I will need to make a change to your router firmware, when would be the best time to do this?
We advise to leave the router switched on without being rebooted whilst we update the FW. This should take no longer than 15 minutes to update.