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Broadband help

For queries about your TalkTalk broadband service.

VPN not connecting

Craig1962
First Timer
Private Message

on ‎05-06-2022 01:41 PM - last edited on ‎05-06-2022 01:51 PM by

Private Message

Message 4 of 4

My connection has also stopped working, how do you get talktalk to adjust the firmware which has been highlighted as a problem?

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3 REPLIES 3

Michelle-TalkTalk
Support Team
Staff
Private Message

on ‎09-06-2022 07:58 AM

Message 1 of 4

Morning,

 

How are you getting on? Do you still need assistance with this?

 

Thanks

 

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎06-06-2022 08:14 AM

Message 2 of 4

Hi Craig

 

I'm sorry to hear this.

 

Is your router switched on at the moment? I will need to make a change to your router firmware.

 

Thanks

Our latest Blog l Share your Ideas l Service Status l Help with your Service l Community Stars l Set your preferences




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Skynet_TX
Community Star
Private Message

on ‎05-06-2022 07:39 PM

Message 3 of 4

Hi @Craig1962,

 

If you have the Sagemcom Wi-Fi Hub then this will probably have been caused by the firmware upgrading to a new version.

What VPN software do you use, or is it the built in Windows 10/11 VPN ?

 

The support team here will be back tomorrow, although they will have to catch up on the posts that have been made over the last four days first. So just wait for one of the support team to reach this post, they will then be able to help.

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