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Broadband help

For queries about your TalkTalk broadband service.

VPN problem

michaelpettifer
Popular Poster
Private Message
Message 9 of 9

Please help. VPN doesnt seem to accessable on my talktalk internet connection. It does work on another network. i have had this problem before and you have been able to help. thank you 

M.Pettifer
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8 REPLIES 8

Message 1 of 9

Hi michaelpettifer

 

Is everything working ok now?

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Message 2 of 9

Hi michaelpettifer

 

Your router firmware has now updated, please can you retest?

 

Thanks

 

Debbie

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Message 3 of 9

Hi michaelpettifer

 

Apologies for this.

 

I've asked our Devices Team to make a change to your router firmware.

 

Please can you leave the router switched on and I will post back to confirm once the firmware has updated.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk
Message 4 of 9

Hopefully, they might pick it up tomorrow.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support

michaelpettifer
Popular Poster
Private Message
Message 5 of 9

Thank you, really appreciated. any idea on a timeframe so i can use it for work. 

M.Pettifer
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KeithFrench
Community Star
Private Message TalkTalk
Message 6 of 9

Yes, that is it. The next version is no better (V158 on the 5464). There is some new firmware being tested now & which is OK. I'll ask TalkTalk to put on a version that works for you.

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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Message 7 of 9

Router is the 5464. Not sure on the firmware would it be SG4K100136. 

If not how do i find out? Thank you 

M.Pettifer
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KeithFrench
Community Star
Private Message TalkTalk
Message 8 of 9

Do you have either the Sagemcom 5364 or 5464 router & if so, what firmware version is it running?

From the 29th of March our TalkTalk Community will move to peer-to-peer support and the TalkTalk team will no longer be here to support with queries. Don’t worry we still have plenty of ways to reach out if you need to speak to TalkTalk directly. For more details check out the link here How to contact TalkTalk Broadband - TalkTalk Help & Support
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