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Broadband help

For queries about your TalkTalk broadband service.

VPN problem

michaelpettifer
Popular Poster
Private Message

on ‎04-04-2023 09:44 PM

Message 9 of 9

Please help. VPN doesnt seem to accessable on my talktalk internet connection. It does work on another network. i have had this problem before and you have been able to help. thank you 

M.Pettifer
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8 REPLIES 8

Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎10-04-2023 09:38 AM

Message 1 of 9

Hi michaelpettifer

 

Is everything working ok now?

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to Debbie-TalkTalk

on ‎05-04-2023 09:24 AM

Message 2 of 9

Hi michaelpettifer

 

Your router firmware has now updated, please can you retest?

 

Thanks

 

Debbie

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Debbie-TalkTalk
Support Team
Staff
Private Message
In response to michaelpettifer

on ‎05-04-2023 07:19 AM

Message 3 of 9

Hi michaelpettifer

 

Apologies for this.

 

I've asked our Devices Team to make a change to your router firmware.

 

Please can you leave the router switched on and I will post back to confirm once the firmware has updated.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk

on ‎04-04-2023 10:18 PM

Message 4 of 9

Hopefully, they might pick it up tomorrow.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

michaelpettifer
Popular Poster
Private Message

on ‎04-04-2023 10:17 PM

Message 5 of 9

Thank you, really appreciated. any idea on a timeframe so i can use it for work. 

M.Pettifer
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KeithFrench
Community Star
Private Message TalkTalk

on ‎04-04-2023 10:15 PM

Message 6 of 9

Yes, that is it. The next version is no better (V158 on the 5464). There is some new firmware being tested now & which is OK. I'll ask TalkTalk to put on a version that works for you.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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michaelpettifer
Popular Poster
Private Message
In response to KeithFrench

on ‎04-04-2023 10:12 PM

Message 7 of 9

Router is the 5464. Not sure on the firmware would it be SG4K100136. 

If not how do i find out? Thank you 

M.Pettifer
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KeithFrench
Community Star
Private Message TalkTalk

on ‎04-04-2023 09:47 PM

Message 8 of 9

Do you have either the Sagemcom 5364 or 5464 router & if so, what firmware version is it running?

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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