VPN will not connect

[Jb6789]

My work laptop will not connect. The IT dept have been through everything to identify the issue and we have excluded all other possibilities. They told me the issue was caused by an update to my router? They told me to contact Talktalk to ask for the firmware to be downgraded to allow the VPN to connect. Can a technician help with this please? Thanks

[KeithFrench]

It is on the rear behind a pull up panel normally. I will guess that it is either a Sagemcom 5364 or 5464.

I have asked one of TalkTalk's support to pick your thread up and investigate it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first.

To save yourself time, please make sure that your community profile includes your first & last names, broadband phone number & if possible an alternative contact number. This can be done by clicking on your Avatar picture and then clicking on "My Settings" followed by:-


Personal Profile > Personal Information

Otherwise, TalkTalk will not be able to tie up your forum username to your broadband account. Only you & TalkTalk have visibility of your details.

[Jb6789]

Yes cisco any connect. Its a talktalk router, cant see a model on it

[KeithFrench]

What VPN client is this, is it Cisco AnyConnect? Which make/model of router do you have & what is its current firmware version (go to the router login page & it is shown at the bottom left of the page - no need to login)?