Very low speed and intermittent broadband

[fedman11]

Hi,

Re fault report number REP-12192195

On 23/11 I found my router was flashing red, phone line working normally. I tried rebooting, no joy, tried my spare router psu and cable, removed master face plate and connected to test skt. Still no lock. Talktalk engineer arrived wednesday 30/11 confirmed fault external to our house. According to his checks it is a "split pair" fault possibly in local cabinet, he passed it on to next level maintenance.

I tried today using "live chat" but didn't give me any more info.

Could someone please let me know when the fault is likely to be fixed.

My speed for the last 2 years has been 36-37meg, at present less tha 3meg.

Thanks in advance

[Karl-TalkTalk]

Hi

So glad to hear that they have restored the service.  

A happy Christmas to you and your Family from all of us here on Community.

Regards,

Karl. 

[fedman11]

Hi Karl,

Just had a call from O.R. engineer he has fixed 2 faults within our local cabinet.

All looks good dial tone and speed back to normal (36 ish meg), fingers crossed.

Can I thank you, Michelle, and Debbie for all your contributions into fixing this fault.

Maybe a bit early but I wish you and all the Talktalk community team a very happy Christmas.

Regards

[Karl-TalkTalk]

Hi

I'm showing an authentication record and IP address issued from a few minutes ago, so check the broadband again.  i've checked with Openreach and they are still working on the fault, this is not fully resolved as yet.

Thanks  

Karl. 

[fedman11]

Hi Karl

Phone line now completely dead. No dial tone, no broadband.

I am a friend of Fedman and I send this message as he has lost all connectivity.

[Karl-TalkTalk]

No Problem 🙂

Karl

[fedman11]

Hi Karl,

Thanks for that info, I'll leave it for the engineer to play with.

Regards

[Karl-TalkTalk]

Hi

the engineer should be working on the line, lets see if the broadband will improve shortly.

Karl.

[fedman11]

Hi Debbie,

Update 16.45 dial tone is now  back, hopefully it is O.R. testing.

[fedman11]

Hi Debbie,

Thanks for that update.

At 16.20 today a phone call cut off, and now we have no dial tone.

Broadband is still working but only at 3meg

Regards

[Debbie-TalkTalk]

Hi fedman11

I can see that the fault has now been assigned to a line engineer this afternoon.

I will continue to monitor for updates.

Thanks

Debbie

[Debbie-TalkTalk]

Hi fedman11

No problem 🙂

Debbie

[fedman11]

Hi Debbie,

Thanks for the update.

Regards

[Debbie-TalkTalk]

Hi fedman11

The fault is still with Openreach.

I will check on this again later this afternoon for any additional updates.

Thanks

Debbie

[Michelle-TalkTalk]

Hi,

No problem. We'll check the fault again first thing in the morning.

Thanks

[fedman11]

Hi Michelle,

Many thanks for your quick reply, and updated info.

Best regards

[Michelle-TalkTalk]

Hello,

I'm sorry to hear this. I've escalated this to Openreach, and we will re-check this fault again in the morning for any additional updates.

Thanks