new HG633 router arrived this morning. so quick...you are a star!! 🌟
Installed it with new cable and new micro-filter, from the router straight to test socket...
But unfortunately no faster broadband, still the same as for the past weeks....
Ping Download Upload
15 1.35 0.68
Tested speed over several hours via test socket, and no difference!
When I installed the DSL-3782 last week ( the one that broke down after 2 hours..)
the speed shot up to 2.5 mbps straight away..until it broke..
...still not the 6.5mbps I used to have..once upon a time..😩
Debbie is there a way you can tweak / optimise somehow..I know you have
done something like that some months ago when I had the same speed issue,
which seemed to solve my problem then...
Dont know if this helps , new router reading:
DSL synchronization status: Up
Connection status: Showtime
Upstream line rate (kbit/s): 800
Downstream line rate (kbit/s): 1528
Maximum upstream rate (kbit/s): 1062
Maximum downstream rate (kbit/s): 10452
Upstream noise safety coefficient (dB): 10.2
Downstream noise safety coefficient (dB): 22.1
Upstream interleave depth: 1
Downstream interleave depth: 13
Line standard: VDSL2
Upstream line attenuation (dB): 13.9
Downstream line attenuation (dB): 36.5
Upstream output power (dBm): 0.4
Downstream output power (dBm): 8.8
Channel type: Interleaved
* New cable and new micro filter from Router straight into test socket. (nothing else connected)
* Master socket sits on wall that's facing the outside of house.
* Cables from master socket going straight through wall to the outside of my house.
* Cables pinned up my outside wall (by BT) up to roof height, then overground across,
joining a wooden pole across the road, collecting all phone / broadband cables
from houses in our road.
* Cables stay overground from there on, stretching all along our road....
Hi Dixi Chicken,
Thanks for testing this. I've re-run the line test which has detected a potential voice fault. Just to confirm, are you experiencing any issues with the voice service at the moment? (noise on the line or no dial tone)
Hi Dixi Chicken
A fault with the landline service (noise or no dialtone etc) can affect the BB connection so we have to investigate this first.
Please let us know how you get on.
Thanks for your reply.
I've passed this fault over to Openreach to be investigated by a line engineer as the line tests are still detecting a possible fault.
We should receive further updates within the next 48hrs.
Debbie, (apologies for this rather long post)
while I really really appreciate your efforts to help with my speed issue, I know that the fault is not in my property.
I am connected to the test socket, with a brand new micro filter, a brand new cable and a brand new router.
Logically that indicates that the speed issue comes via the test socket which leads to an outside wall.
Nothing else is connected in my house
My problem is that I will be charged if the Openreach engineer was unable to find a fault with my service, (although my download speed is a steady miserable 1.4mbps) hence I am reluctant to pay for an engineer to tell me that there is no fault in my property, because I have been saying that all along.
Why should I have to pay £65 for just that.....
So , hypothetically speaking, what would happen if I was to accept the engineers visit...no fault is found in my property, I get billed for £65......what would be the next step to solve my speed issue..??
I am puzzled as to why nobody is willing to check the overground cables leading from my property to a box on an overground pole and from there to another kind of large box.
The only suggestions I am getting to solve my issue, seem to be for a paying engineer visit.....
‼️ I am by no means having a go at you Debbie, absolutely not, as you have been helping me several times over the years👍‼️
This speed issue has occurred almost every 3 - 4 month, and more than once I was offered an “appointed” to pay for engineer, which I kindly declined...
Still my speed issue was sorted each time anyway...,-)
As you can tell, I am extremely frustrated😩😩
Apologies for this.
Openreach have advised that the next step will be to arrange an engineer visit to the property. If work is then required outside the property (after the engineer has completed all investigations) then the engineer will arrange for this to be completed.
Unfortunately we would need to confirm possible engineer charges before we can arrange the engineer visit.
could you just explain to me why I need an engineer to investigate in my property, when the whole point in testing via my test socket, lets me bypass the internal wiring in my house and connects directly to the phone line outside, hence eliminating any internal wiring faults...
As I mentioned now several times, I connected an brand new router, brand new cable and micro filter directly to the router.
Testing via master socket or test socket makes absolutely no difference what so ever, which clearly indicates that there is no fault in my house.
I have also explained several times that since BT Openreach worked across the road for several days, my low speed problem started back in October..
Yet..the fault "must be" in my house..
Instead of wasting more time ,why keep suggesting that I need an appointed engineer , occurring potential costs, instead of looking at the facts.