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Broadband help

For queries about your TalkTalk broadband service.

Very slow internet and on line chat not working so unable to contact talk talk

LowBaudRate
Popular Poster
Private Message TalkTalk
Message 19 of 19

Hi,

I have very slow internet, dial up speeds.

 

I have rebooted router after 20 min as per help guide.

I am factory reset as per help guide.

 

I have checked wiring as per guide.

 

All to no. Positive result.

 

I have tried online chat from my phone but the button is not working. I have tried three different browser with adblock ect disabled all to to no results.

 

I did get the cat to come up on the link (rather than button) on this page but then after no response after five min the chat closed on me.

 

Complete failure of the system.

 

Does anyone have another contact route / method?

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18 REPLIES 18

Message 1 of 19

Hi LowBaudRate

 

I'm so glad to hear this, thanks for letting us know 🙂

 

I've sent you a Private Message with a link to a short survey for the Community.

 

Thanks again

 

Debbie

Message 2 of 19

Hello Michelle and Debbie,

 

Yes thanks.  Repair occured yesterday morning / lunchtime.

 

Thanks for the help 

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Message 3 of 19
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Message 4 of 19

Good afternoon,

 

I've re-checked and can see that Openreach have resolved a potential fault. I've also re-run the line test now and this is also clear. How is your connection/speed at the moment please?

 

Thanks

 

Michelle

 

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Message 5 of 19

Hi LowBaudRate

 

No problem. Hopefully we will have some additional information later today or tomorrow.

 

Thanks

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Message 6 of 19

Thank you Debbie, much appreciated 

Message 7 of 19

Hi LowBaudRate

 

This fault is still with the Openreach line engineers, there are no additional updates at the moment but I will continue to monitor this.

 

Thanks

Message 8 of 19

Hi LowBaudRate

 

Thank you. You too 🙂

 

Debbie

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Message 9 of 19

Thanks Debbie. Fingers crossed. Have a good day 

Message 10 of 19

Hi LowBaudRate

 

Thank you for testing and confirming this.

 

I have passed this straight over to Openreach to a line engineer to investigate the fault detected on the line (external investigation)

 

I will continue to monitor for updates and I will post back on this thread.

 

Thanks again.

 

Debbie

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LowBaudRate
Popular Poster
Private Message TalkTalk
Message 11 of 19

Hi Debbie,

 

We have a dial tone

Message 12 of 19

Hi LowBaudRate

 

Would it be possible just to check if you have a dial tone and if there is any noise on the line?

 

This can affect the BB connection so we have to investigate this too.

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LowBaudRate
Popular Poster
Private Message TalkTalk
Message 13 of 19

Hi Debbie,

 

We only use the landline in an emergency.

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LowBaudRate
Popular Poster
Private Message TalkTalk
Message 14 of 19

I have just double checked and I have definitely added details via prophile wizard 

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Message 15 of 19

Hi LowBaudRate

 

Thank you 🙂

 

I've completed a line test and this has detected a potential fault. Do you use the landline for making calls?

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LowBaudRate
Popular Poster
Private Message TalkTalk
Message 16 of 19

Just double checked. Details definitely there now via prophile wizard 

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Message 17 of 19

Hi Debbie,

 

Thanks for the response. I have added details to prophile.

 

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 18 of 19

Hi LowBaudRate

 

I'm really sorry to hear this.

 

Please can you add your name and TalkTalk landline number to your Community Profile, we can then take a look at this for you.

 

Thanks

 

Debbie

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