Voucher issue

[ColdWerk01]

Hello, I bought the talk talk broadband service at the beginning of July which was promising a £100 voucher as an incentive after 90 days. Since I couldn’t receive anything after 90 days, I contacted GiftCloud (on Oct 18th) and I have been waiting for the voucher to be approved by Talk Talk for almost 20 days since then. 

Please can you sort this for me ASAP as the incentive was a big reason why I decided to go with Talk Talk so it's disappointing that I  have waited over ninety days and still not received any voucher. This should be an automated process that I shouldn’t have wasted my time to complain/create inquiries over this. 
Thanks. 

[Arne-TalkTalk]

Hi ColdWerk01

The voucher will be issued in the next few days. 

Please keep an eye on your spam/junkmail folders for an email from giftcloud. 

Regard

[Arne-TalkTalk]

Hi @ColdWerk01

I will contact the team responsible for the vouchers. 

I'll post back when they reply. 

Regards
 

[ColdWerk01]

Hi, thank you for the reply. I updated my details. 

[Arne-TalkTalk]

Hi @ColdWerk01

Thanks for your post

I can look into this but first, can you please update your community profile to include :

Name

Telephone number or account number.

Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Regards