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Frequent internet loss

miagre1
Participant
Message 10 of 10

Hello,

I have the HG633 router, which reviews say is a poor one.

Can I have the new 5364 please?

Regards George

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9 REPLIES 9

Message 1 of 10

Hi

 

I'll get a returns bag out to you.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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miagre1
Participant
Message 2 of 10

Hi Michelle,

No, I do not have a returns bag.

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Message 3 of 10

Morning,

 

Thanks for the update. Did you receive a router returns bag as the HG633 router would need to be returned to us?

 

Thanks

 

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miagre1
Participant
Message 4 of 10

Hi Karl,

New router Worked out of the box - Seems to be OK.

WiFi definitely much better.

No internet drop outs at the moment.

What shall I do with the 633? - destroy it?

Thanks again Karl.

George

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Message 5 of 10

You're Welcome 🙂

 

Regards 

Karl 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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miagre1
Participant
Message 6 of 10

Thank you Karl

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Message 7 of 10

Hi

 

the connection itself looks ok, no line errors and sync at 73mb.

 

There are however a lot of errors on the wifi side, so i'll get a router out to you and see if that helps.

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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miagre1
Participant
Message 8 of 10

Hi Karl,

The connection drops out  at any time over wifi and lan.

Comes back after a while.

The wireless signal is low.

When its up the download speed over my lan cable is around 60

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Karl-TalkTalk
Support Team
Message 9 of 10

Hi

 

The HG633 is a decent router, had one for years. What issues are you experiencing with your connection ?

 

Thanks  

 

Karl. 

Check & Report l Our latest Blog l Set Your Preferences l Service Status l Help with your Service l Community Stars

Working From Home Tips


Please log in to My Account if you need to view or pay your bill, manage boosts and track your usage. From My Account you can also check your connection and test your line for any issues in the Service Centre.


WEAR A MASK      -      WASH YOUR HANDS      -      SOCIAL DISTANCE

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