Frequent internet loss

[miagre1]

Hello,

I have the HG633 router, which reviews say is a poor one.

Can I have the new 5364 please?

Regards George

[Karl-TalkTalk]

Hi

I'll get a returns bag out to you.

Thanks  

Karl. 

[miagre1]

Hi Michelle,

No, I do not have a returns bag.

[Michelle-TalkTalk]

Morning,

Thanks for the update. Did you receive a router returns bag as the HG633 router would need to be returned to us?

Thanks

[miagre1]

Hi Karl,

New router Worked out of the box - Seems to be OK.

WiFi definitely much better.

No internet drop outs at the moment.

What shall I do with the 633? - destroy it?

Thanks again Karl.

George

[Karl-TalkTalk]

You're Welcome 🙂

Regards 

Karl 

[miagre1]

Thank you Karl

[Karl-TalkTalk]

Hi

the connection itself looks ok, no line errors and sync at 73mb.

There are however a lot of errors on the wifi side, so i'll get a router out to you and see if that helps.

Thanks  

Karl. 

[miagre1]

Hi Karl,

The connection drops out  at any time over wifi and lan.

Comes back after a while.

The wireless signal is low.

When its up the download speed over my lan cable is around 60

[Karl-TalkTalk]

Hi

The HG633 is a decent router, had one for years. What issues are you experiencing with your connection ?

Thanks  

Karl.