White light but no internet

[LisaMorris62]

I have a brand new router due to the last one stopping working. This one, the white light is on and works for a while, but then the internet drops out but the white light is still on. I restart it and the whole cycle starts again. Any ideas what is the problem.

[Debbie-TalkTalk]

Hi @LisaMorris62 

Apologies for this.

Our engineers are investigating this issue and they have asked if you can try the below:

Change your router DNS settings to use Google DNS.

• Open your web browser, type http://192.168.1.1 into the address bar and press Enter
• Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
• Select See internet settings
• Select Manage advanced settings
• Select TalkTalk WiFi Hub
• Select DNS Tab
• Make sure ON is enabled
• Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8  Secondary = 8.8.4.4 )
• Select Apply

Please note ;  If you currently use any Homesafe services such as Homework Time etc.  This will not work whilst you have the DNS set to Google.

[Gliwmaeden2]

Please return to the message board and click on start a topic , @Reenz.

Staff will respond during the day to the original poster only in this thread. 

You and @LisaMorris62 both need to complete your community forum profile details for Talktalk staff to identify your accounts.

Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES. 

[Reenz]

I’m having the same issue since 2 days.