White light but no internet
on 15-12-2024 10:22 PM
Message 4 of 4
I have a brand new router due to the last one stopping working. This one, the white light is on and works for a while, but then the internet drops out but the white light is still on. I restart it and the whole cycle starts again. Any ideas what is the problem.
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3 REPLIES 3
on 16-12-2024 11:42 AM
Message 1 of 4
Apologies for this.
Our engineers are investigating this issue and they have asked if you can try the below:
Change your router DNS settings to use Google DNS.
- Open your web browser, type http://192.168.1.1 into the address bar and press Enter
- Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
- Select See internet settings
- Select Manage advanced settings
- Select TalkTalk WiFi Hub
- Select DNS Tab
- Make sure ON is enabled
- Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8 Secondary = 8.8.4.4 )
- Select Apply
Please note ; If you currently use any Homesafe services such as Homework Time etc. This will not work whilst you have the DNS set to Google.
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on 15-12-2024 10:40 PM
Message 2 of 4
Please return to the message board and click on start a topic , @Reenz.
Staff will respond during the day to the original poster only in this thread.
You and @LisaMorris62 both need to complete your community forum profile details for Talktalk staff to identify your accounts.
Go via your avatar; settings; drop down menu....Personal Information. SAVE CHANGES.
Gliwmaeden2, a fellow customer.
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on 15-12-2024 10:36 PM
Message 3 of 4
I’m having the same issue since 2 days.
Vibes
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