Wi-Fi Router Dropping Wi-Fi

[Doozy]

Hi there I have been having problems with my router (Sagem Talk Talk Wifi Router) dropping WiFi connections to both devices on the 2.4Ghz and 5Ghz channels. 

Nothing has changed in my setup recently so unsure what it could be. I have noticed that I have lost the white light being on after it has connected back to Talk Talk (After a reset.) I only see the orange blinking light as it connects.

The Wi-fi router has plenty of airflow around it so shouldn't have overheating issues should it? 

I bought this router when they first came out so could it be old and develop a fault?

Many Thanks in Advance,

Steven Aldus

[KeithFrench]

Hi @Doozy 

Are you sure that you have a Sagemcom router, I can see that in your trace it is a Huawei router (they do look similar)?

If it is the Huawei DF8041W, then this will need to be changed out for the Sagemcom FAST5364, as the Huawei has a bug that causes instability.

[Doozy]

Hi Keith here is the report zip file that you require.

Screenshots to follow in your PM 😄

Many Thanks in Advance

[KeithFrench]

Hi @Doozy 

Do not worry about interpreting the results, I will do that for you. I will send a PM to you that contains a link for a guide of mine on Wi-Fi interference. It is quite long (about 30 pages), but you will probably only need to look at three or four pages in total. Initially look at the section called "Are you suffering from interference – prove it first". This is the first link in the table of contents. This section includes full details of free Wi-Fi analysers that I recommend for Windows, Windows phone, Android and Apple operating systems. However, I have no way of testing the Apple product. Select the analyser of your choice & my guide explains how to use it.

If you are using Wi-Fi Scanner, then please attach the zip file to this thread. As soon as I have downloaded it, I will remove the attachment from your post, to preserve your privacy.

With all other analysers, please follow my instructions below.

Collect the screenshots that I require and include them in your reply.

Please post the screenshots to me in a PM (to protect your privacy), which I have requested in my guide. No photos please as they can be difficult to read, because the text can get out of focus when zoomed in. Please ensure that the analyser window is maximised (if Windows) before taking the screenshots & upload them via the "Insert Photos" button (in a mobile browser it's the picture icon) on the post editor's toolbar with the Size parameter set to Large.

[Doozy]

Can you please send me out the guide? 

Many Thanks in Advance.

[Debbie-TalkTalk]

Thanks @KeithFrench 🙂

[Doozy]

Hi there thanks for your replies. I am willing to diagnose my router for sure 😄

[KeithFrench]

Hi @Doozy 

@Michelle-TalkTalk has asked me to help you.

Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.

Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.

In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.

I only send this out to people who request it.

[Michelle-TalkTalk]

Morning,

@KeithFrench - Would you be able to offer any advice please?

Thanks

Michelle