For queries about your TalkTalk broadband service.
yesterday
Hi there I have been having problems with my router (Sagem Talk Talk Wifi Router) dropping WiFi connections to both devices on the 2.4Ghz and 5Ghz channels.
Nothing has changed in my setup recently so unsure what it could be. I have noticed that I have lost the white light being on after it has connected back to Talk Talk (After a reset.) I only see the orange blinking light as it connects.
The Wi-fi router has plenty of airflow around it so shouldn't have overheating issues should it?
I bought this router when they first came out so could it be old and develop a fault?
Many Thanks in Advance,
Steven Aldus
2 minutes ago
Can you please send me out the guide?
Many Thanks in Advance.
3 minutes ago
12 minutes ago
Hi there thanks for your replies. I am willing to diagnose my router for sure 😄
3 hours ago
Hi @Doozy
@Michelle-TalkTalk has asked me to help you.
Slow speed, intermittent dropouts, breaks in the signal or no signal on some or all devices or no internet access might be caused by Wi-Fi interference from other local networks, which can also lead to a permanent reduction in speed. No ISP can be responsible for your local environment, this is mainly a byproduct of the popularity of Wi-Fi.
Generally speaking, the 2.4GHz band suffers a lot more from interference than the much faster 5GHz band, but the 2.4GHz one can sometimes have a better range, but this all depends on your local area.
In other words, I try to help you optimise your Wi-Fi connection. The next stage involves sending out a guide to you to help you get me some important diagnostic results so that I can analyse them for you and recommend changes to your router configuration to solve them.
I only send this out to people who request it.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
5 hours ago