Wi-Fi and 4g not working

[Familydodsworth]

I’m having problems with my internet and 4G connection on my and my kids phones the problems are worse in the evening and its only happens when Zzoomm are in the area digging up the roads it happened about 18 months ago and now they’re back and it’s happening again - is there anything talktak can do to help 

[Michelle-TalkTalk]

Good morning,

Thank you. I've run a test on the line now which is clear and the connection looks stable. Have you tried factory resetting the router and then re-setting it up again?

Thanks

Michelle

[Familydodsworth]

Updated profile info

[Michelle-TalkTalk]

Morning,

Can you please update your community profile to include your:

• Name
• Telephone number
• Alternative contact number

We'll then look into this further. Please do not post this information on this thread. Once you've updated your profile please post in your topic to confirm it's updated.

Thanks

Michelle