Wi Fi still dropping out.

[Cosmo]

Hi,

WiFi connection keeps dropping out. Raised a fault case, engineer called on 10 January and checked connections and found intermittent fault at the external junction box and said it needs monitoring and will make a report on the situation but now wi fi still constantly dropping out. Tried to do another line test but informed that there’s still an open case pending and to make appointment for engineer to call which I can’t understand as an engineer has already called to try and rectify the problem. Hopefully I can this sorted ASAP as I need a reliable internet connection. 

[Cosmo]

Hi Chris,

Spoke to soon regarding connection as very sporadic Friday/ Saturday and speed dropping to 22 mbps. 
Very unsure now if Openreach has actually fixed the problem as still can’t do a line check.
Now relying on my phone hotspot for a reliable connection as WiFi is so annoying because of the frequent dropping out. 
So not really a fixed solution. 
Thanks

[Chris-TalkTalk]

No problem Cosmo, happy to help 🙂
 

Chris

[Cosmo]

Hi Chris,

Thanks once again for your continued input and help into resolving the problem it’s much appreciated. 

[Chris-TalkTalk]

That's great, thanks for letting me know. Just let us know if you experience any further problems

Chris

[Cosmo]

Hi Chris,

WiFi seems to be stable🤞🤞and speed has increased. 
Thanks

[Chris-TalkTalk]

Hi Cosmo,

How are you getting on, how has it been over the last couple of days?

Chris

[Chris-TalkTalk]

No problem, happy to help 🙂

Chris

[Cosmo]

Thanks Chris ,

Thats great. Thanks again for all your input and help. 

[Chris-TalkTalk]

Glad to hear it's stable. The light can be dimmed in the  router settings so it's possible that it's on the dim setting. Is it OK if we give it a couple more days and I'll check in again with you on Friday?

Chris

[Cosmo]

Hi Chris ,

Thanks again for your interest. 

Could only check last evening as was not at home during the day but during the evening and up to now it seems to have a stabilised with speeds averaging around 25mbps. if that helps. Not sure if it’s relevant but LED white light is dim on router but doesn’t seem to affect the reception. 
Thanks

[Chris-TalkTalk]

Hi Cosmo,

How are you getting on, how has it been since yesterday morning?

Chris

[Chris-TalkTalk]

Thanks 🙂

[Cosmo]

Thanks Chris will do. 

[Chris-TalkTalk]

Could you see how it goes today and I'll check in again with you tomorrow

Chris

[Cosmo]

Hi Chris,

Thanks for replying, Early days yet but WiFi seems stable, for now , hope it lasts but speed is a little erratic, at the moment 25.5 but does dip occasionally. So not sure if any thing has actually been rectified. Just confused regarding the messages received. 
Thanks.

[Chris-TalkTalk]

Hi Cosmo,

Thanks for  the update. Just to confirm, has there been no improvement since your last post?

Chris

[Cosmo]

Hi Chris,

Received the following email and messages this evening but not sure if this is the case as Wi Fi still dropping out later on in the evening and can’t run a line test as this message shows up, which is confusing to say the least, any clarification would be appreciated. 
Thanks. 

Open case found

We can see that there’s an ongoing case associated with your account. This may be due to a previous diagnostic test identifying an issue, or it could’ve been raised by a member of our team on your behalf.

Unfortunately, you won’t be able to run another test until your current case is resolved.

Keep track of your case status by following the link below

Our engineer has resolved the service issue

Your case has been resolved

Updated: 18:04 on 13/01/2025

We’re confident the issue has been resolved. However, if you’re still experiencing problems please get in touch with a member of our team within the next 5 days using the link below.

In 5 days, your case will automatically close, and you’ll no longer be able to access it. However, all the details will be securely stored on our end.

About your case

Description

Your fault has been fixed

Status

Closed

Date reported

09/01/2025

Reference number

REP-15192391

REP-15192391

[Cosmo]

Thanks Chris,

Appreciate your input and hopefully WiFi will be sorted soon. 

[Chris-TalkTalk]

No update yet so I'll check again in the morning

Chris

[Chris-TalkTalk]

No problem 🙂