Wi Fi still dropping out.

[Cosmo]

Hi,

WiFi connection keeps dropping out. Raised a fault case, engineer called on 10 January and checked connections and found intermittent fault at the external junction box and said it needs monitoring and will make a report on the situation but now wi fi still constantly dropping out. Tried to do another line test but informed that there’s still an open case pending and to make appointment for engineer to call which I can’t understand as an engineer has already called to try and rectify the problem. Hopefully I can this sorted ASAP as I need a reliable internet connection. 

[Cosmo]

Good morning Michelle, 

Thanks for the update but speed is very low hovering around 17 mbps what’s the chances of that improving if a fix has been done. 
Thanks

[Michelle-TalkTalk]

Hi Cosmo,

I've checked and we have received an update to advise that Openreach have resolved the fault. We'll check back in with you next week to see how the connection has been.

Thanks

Michelle

[Cosmo]

Hi Michelle,

Received the following email and text messages later this evening at 20.25. 

Our engineer has resolved the service issue

TalkTalk Update: Hello, We're sorry that you've had a problem with your service. We hope that your recent visit from our engineer has resolved the issue. 

Could you please check if this is correct as Wi-Fi connection, at the moment,  has improved from earlier. and if it’s because Openreach has actually found the fault and rectified it. Hopefully this will be the case. 
Many thanks. 

[Cosmo]

Hi Michelle,

WiFi has dropped out again 4.20 P.M approximately. 

Back to using Phone hotspot. So no progress on line repair it seems. Getting very frustrating. 
Thanks

[Cosmo]

Hi Michelle,

Not seen any Openreach activity at the junction box close to my property but there’s another one not in my sight line so don’t know if they’ve checked that. 
Thanks

[Michelle-TalkTalk]

You're welcome. Have you noticed if Openreach have been working outside today?

Michelle

[Cosmo]

Thanks Michelle once again for keeping me informed. 

[Michelle-TalkTalk]

Good afternoon,

No additional updates as yet so I'll check again first thing in the morning.

Thanks

Michelle

[Michelle-TalkTalk]

Hi Cosmo,

No problem. Hopefully Openreach will be able to resolve the fault today but I'll keep you updated.

Thanks

Michelle

[Cosmo]

Ok, thanks for the update Michelle. 

[Michelle-TalkTalk]

Good morning,

The fault has been issued to an engineer this morning so we should hopefully know more by this afternoon.

Thanks

Michelle

[Michelle-TalkTalk]

Morning,

I should hopefully receive an update in the next 24hrs so I'll keep you updated here.

Thanks

Michelle

[Cosmo]

Hi Michelle,

Thanks for the update, hopefully Openreach will finally fix the ongoing problem at last. 
Obviously no charge will be made to my account for this. 
Thanks

[Michelle-TalkTalk]

Morning,

I'm sorry to hear this. The line test has detected a potential fault so I've re-raised this back to Openreach now for an external line investigation to be completed. I'll check again in the morning for an update for you.

Thanks

Michelle

[Cosmo]

Hi Chris,

Connection improved from Sunday after Friday/Saturday problems but speed now dropping to 20 MBPS well below guaranteed speed so I guess line problems still not fixed at the external junction box. 
Thanks

[Cosmo]

Hi Chris,

Connection improved from Sunday after Friday/Saturday problems but speed now dropping to 20 MBPS well below guaranteed speed so I guess line problems still not fixed at the external junction box. 
Thanks

[Chris-TalkTalk]

Hi Cosmo,

How has it been over the last 48 hours?

Chris

[Cosmo]

Hi Chris,

Spoke to soon regarding connection as very sporadic Friday/ Saturday and speed dropping to 22 mbps. 
Very unsure now if Openreach has actually fixed the problem as still can’t do a line check.
Now relying on my phone hotspot for a reliable connection as WiFi is so annoying because of the frequent dropping out. 
So not really a fixed solution. 
Thanks

[Chris-TalkTalk]

No problem Cosmo, happy to help 🙂
 

Chris

[Cosmo]

Hi Chris,

Thanks once again for your continued input and help into resolving the problem it’s much appreciated.