Wi Fi still dropping out.

[Cosmo]

Hi,

WiFi connection keeps dropping out. Raised a fault case, engineer called on 10 January and checked connections and found intermittent fault at the external junction box and said it needs monitoring and will make a report on the situation but now wi fi still constantly dropping out. Tried to do another line test but informed that there’s still an open case pending and to make appointment for engineer to call which I can’t understand as an engineer has already called to try and rectify the problem. Hopefully I can this sorted ASAP as I need a reliable internet connection. 

[Michelle-TalkTalk]

You're very welcome 🙂 Have a good week.

Thanks

Michelle 🙂

[Cosmo]

Excellent, thanks once again, Michelle, for your input and communications. to me. 
 Thanks

[Michelle-TalkTalk]

Morning Cosmo,

I'm glad to hear this 🙂 We'll check back in with you on Friday just to check that everything is still working ok.

Thanks

Michelle

[Cosmo]

Hi Michelle, 

Router arrived and up and running, connection seems stable up to now, hopefully it will continue to be so.  
Thanks 

[Michelle-TalkTalk]

Hi Cosmo,

Just checking back in to see if the replacement router has arrived yet?

Thanks

Michelle

[Michelle-TalkTalk]

No problem 🙂 Please keep us updated.

Michelle

[Cosmo]

Once again thanks Michelle. 
Will just ignore making appointment. 

[Michelle-TalkTalk]

Hello,

The router is on the way and should arrive in the next 48hrs. I'd hold off with the engineer visit for now and we can arrange this at a later date if the replacement router does not resolve the issue.

Thanks

Michelle

[Cosmo]

Thanks Michelle,

I think that’s a good idea basic solution first. So shall I ignore the engineer visit and see how it goes with a new router?

[Michelle-TalkTalk]

Hi Cosmo,

I think it would be worth trying before we book an engineer visit to the property. Are you ok for me to send you one?

Thanks

Michelle

[Cosmo]

Had this router for a long time so can’t do a check. 
Do you think sending a new router will help the problem as I’ve posted before that the white LED is very dim. 

[Michelle-TalkTalk]

Hello,

The last update from Openreach is that the line test is showing that the router is not in sync and is detecting retrains on the line. Can I just check, when did you last test with a different router?

Michelle

[Cosmo]

Hi Michelle,

Just received a message regarding an engineer needs to come to my home, is this really necessary as the last engineer carried out extensive tests indoors and found no fault here but the problem was at the external junction box. 
Is the message a generic one from Talktalk as it’s not from Openreach
Thanks

[Cosmo]

Ok thanks Michelle,

Glad you’re monitoring the problem. 

[Michelle-TalkTalk]

Hi Cosmo,

Apologies, this may be due to tests being completed by Openreach. Hopefully we'll have more to share soon.

Michelle

[Cosmo]

Can’t believe it Wi-Fi now dropped out just after posting, so obviously not fixed as you say. 
Thanks

[Cosmo]

Thanks Michelle,

Not sure if it’s relevant but the engineer who called said a problem needs monitoring at the junction box at the corner of my turning and a previous one has said there might be corrosion on the line also. 

[Michelle-TalkTalk]

Will do. It's definitely worth Openreach taking another look as it is still detecting a potential external issue. We'll keep you updated.

Michelle 🙂

[Cosmo]

Hi Michelle, 

Update:

Speed has now increased so hopefully it was just a lag to the router but would be grateful if you do monitor the problem. 
Thanks

[Michelle-TalkTalk]

Hi Cosmo,

I've just checked your connection stats now and I'm really sorry but another line fault has been detected. I've escalated this straight back to Openreach now and added notes advising that this is a repeat fault. We'll monitor this fault for further updates for you.

Thanks

Michelle