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Broadband help

For queries about your TalkTalk broadband service.

Wi-fi hub has broken on off switch

Claire426
Popular Poster
Private Message
Message 4 of 4

My router hub has a faulty on off switch, it isn’t staying on just keeps popping back out to the off position. How do I get a replacement sent out for the faulty one? #wi-fi router

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3 REPLIES 3

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 4

Hi Claire

 

Have you received the replacement router?

 

Thanks

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Debbie-TalkTalk
Support Team
Staff
Private Message
Message 2 of 4

Hi Claire

 

I'm sorry to hear this.

 

I have ordered you a replacement router and a returns bag for the faulty router.

 

Please allow 24-48hrs for this to arrive.  Let us know how you get on.

 

Thanks

 

Debbie

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KeithFrench
Community Star
Private Message TalkTalk
Message 3 of 4

I have asked one of TalkTalk's support to pick your thread up and replace it for you.

They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.

Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they? 

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