Wi-fi hub has broken on off switch
on 26-02-2023 09:14 AM
Message 4 of 4
My router hub has a faulty on off switch, it isn’t staying on just keeps popping back out to the off position. How do I get a replacement sent out for the faulty one? #wi-fi router
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3 REPLIES 3
on 02-03-2023 07:14 AM
Message 1 of 4
Hi Claire
Have you received the replacement router?
Thanks
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on 27-02-2023 07:50 AM
Message 2 of 4
Hi Claire
I'm sorry to hear this.
I have ordered you a replacement router and a returns bag for the faulty router.
Please allow 24-48hrs for this to arrive. Let us know how you get on.
Thanks
Debbie
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on 26-02-2023 01:02 PM
Message 3 of 4
I have asked one of TalkTalk's support to pick your thread up and replace it for you.
They aim to respond within 48 hours (Monday - Friday) excluding Bank Holidays, but if more urgent you can always try the Service Centre on 0345 172 0088. The posts are responded to in time/date order, oldest first. Please try to avoid posting on here until TalkTalk has responded to you, otherwise, this will just put you further down the queue.
Keith
I am not employed by TalkTalk, I'm just a customer. If my post has fixed the issue, please set Accept as Solution from the 3 dot menu.
TalkTalk support and Community Stars - Who are they?
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