WiFi Dropout

[TezBez]

In the last few days my wifi drops out on a regular basis. I have reset and also re-booted my router but nothing seems to fix it.

I am on fibre 65 and have recently had the telephone that was part of my package disconnected..

I have also had the router for several years and wondered if it may be failing.

Any assistance would be appreciated. Thank you

[Debbie-TalkTalk]

Hi @TezBez 

I'm so glad to hear this, thanks for letting me know 🙂

Debbie

[TezBez]

Hi Debbie 

Just to let you know Cityfibre attended this afternoon and changed the ONT. Everything seems to be working great.

Thankyou so much for your help 

[Debbie-TalkTalk]

Hi @TezBez 

I'm so glad to hear this. Apologies again for the missed appointment.

[TezBez]

Hi Debbie

Yes they have thank you. Awaiting cityfibre to fix appointment. Will let you know how it goes 

Thank you

[Debbie-TalkTalk]

Hi @TezBez 

Has my colleague just contacted you?

[Debbie-TalkTalk]

Hi @TezBez 

No problem. I will let you know as soon as I have more information.

Thanks

Debbie

[TezBez]

Hi Debbie 

Thank you for that

[Debbie-TalkTalk]

Hi @TezBez 

I'm really sorry about this. 

I will speak to the team now and ask them to contact you ASAP.

[TezBez]

Hi Debbie 

No I am still awaiting a call to reschedule an engineers appointment 

Thank you 

[Debbie-TalkTalk]

Hi @TezBez 

I'm really sorry to hear this.

Did my colleague call you again last night?

[TezBez]

Hi Debbie 

Your colleague contacted me and we arranged for an engineer to visit this morning but he did not turn up.

could you possibly arrange for them to contact me again in order to rearrange a visit

Thank you

[Debbie-TalkTalk]

Hi @TezBez 

My colleague has advised that they have contacted you this morning to raise this fault.

[Debbie-TalkTalk]

Hi @TezBez 

Thanks for your reply.

I have passed this over to our faults team and I will post back here as soon as I have further information.

Debbie

[TezBez]

Hi Debbie 

Yes please 

Thank you 

[Debbie-TalkTalk]

Hi @TezBez 

Thanks for your reply.

I can pass this over to our faults team and ask one of my colleagues to contact you to complete some testing. Would you like me to arrange this?

[TezBez]

Hi Debbie

No. The routers light is white and the ONT has 3 solid green lights to left and a flickering green light to the right

Thank you

[Debbie-TalkTalk]

Hi @TezBez 

Do any lights change on the router or ONT, when the connection drops?

[TezBez]

Hi Debbie

The new router has been tested but unfortunately it is still difficult to connect to the internet. When it does it is still very slow and constantly drops out.

I dont know if this has anything to do with it but Talktalk around about January stopped my landline and I went fibre only. 

I have been with you several years and never had this problem previously

Thank you for your assistance

[Debbie-TalkTalk]

Hi @TezBez 

No problem 🙂

The router is on its way, please allow 24-48hrs for this to arrive.

Let us know how the connection compares with the new router.

Thanks

Debbie

[TezBez]

Hi Debbie 

Yes that would be great 

Thank you