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Broadband help

For queries about your TalkTalk broadband service.

WiFi Signal Issues

jsavage1
First Timer
Private Message TalkTalk

on ‎11-03-2024 09:32 PM

Message 3 of 3

Hi There,

 

After a considerable period of issue free service, we have recently been experiencing WiFi connections issues and drop outs inc. buffering.  I am on Full Fibre 65.  I have change the WiFi channels for both 2.4 GHz and 5GHz but they automatically change back.  I believe this is WiFi optimisation?  Can this be turned off please?

 

Many thanks,

 

Jamie

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2 REPLIES 2

Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎13-03-2024 09:36 AM

Message 1 of 3

Hi Jamie 

 

How's the connection been since the WIFI optimisation was switched off?

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎12-03-2024 06:49 AM

Message 2 of 3

Hi Jamie

 

Apologies for this.

 

I've switched the WIFI optimisation off, please let us know how the connection compares.

 

Thanks

 

Debbie

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