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Broadband help

For queries about your TalkTalk broadband service.

WiFi connecting but nothing loading

Lesson7
Popular Poster
Private Message
Message 2 of 2

Hi there, 

All of my devices (iPhone, laptop, Smart TV) are showing as connecting to home broadband but nothing is loading - this has been the case for about 36 hours.
A Broadband connection test says that there are no known faults; none of my devices will connect to allow a Speed test. 
I’m unable to check Network Status.
I’ve tried:

 - Rebooting the router

 - Using the Ethernet cable (which says there’s an issue with the DNS Server) with a laptop

 - Using the test socket

- Forgetting the Network on devices and adding again

 - Clearing browser cookies

 - Turning the tv off to ensure there’s no interference

- Talking to a bot for two hours

 

Any help would be much appreciated! 

 

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1 REPLY 1

Debbie-TalkTalk
Support Team
Staff
Private Message
Message 1 of 2

Closing as duplicate thread, I have posted on your other topic on the Community.

 

Thanks

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