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Broadband help

For queries about your TalkTalk broadband service.

WiFi cutting out

HeidiPie
First Timer
Private Message TalkTalk

on ‎16-12-2024 10:08 AM

Message 2 of 2

My internet will work fine for a few hours, and then it will just disconnect from the internet for a couple of hours, most being around 4 hours of no internet, and the white light is on the router but on myaccount it just says sorry we’ve ran into issues, why does it keep doing this.

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Debbie-TalkTalk
Support Team
Staff
Private Message

on ‎16-12-2024 11:58 AM

Message 1 of 2

Hi @HeidiPie 

 

Apologies for this.

 

Our engineers are investigating this issue and they have asked if you can try the below:

 

Change your router DNS settings to use Google DNS.

 

  • Open your web browser, type http://192.168.1.1 into the address bar and press Enter
  • Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
  • Select See internet settings
  • Select Manage advanced settings
  • Select TalkTalk WiFi Hub
  • Select DNS Tab
  • Make sure ON is enabled
  • Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8  Secondary = 8.8.4.4 )
  • Select Apply

 

Please note ;  If you currently use any Homesafe services such as Homework Time etc.  This will not work whilst you have the DNS set to Google.

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