WiFi cutting out

[HeidiPie]

My internet will work fine for a few hours, and then it will just disconnect from the internet for a couple of hours, most being around 4 hours of no internet, and the white light is on the router but on myaccount it just says sorry we’ve ran into issues, why does it keep doing this.

[Debbie-TalkTalk]

Hi @HeidiPie 

Apologies for this.

Our engineers are investigating this issue and they have asked if you can try the below:

Change your router DNS settings to use Google DNS.

• Open your web browser, type http://192.168.1.1 into the address bar and press Enter
• Enter the username admin (in lowercase) and password (you'll find this on the removable settings card on the back of the Hub, and select OK
• Select See internet settings
• Select Manage advanced settings
• Select TalkTalk WiFi Hub
• Select DNS Tab
• Make sure ON is enabled
• Add Primary and Secondary DNS Servers ( Primary = 8.8.8.8  Secondary = 8.8.4.4 )
• Select Apply

Please note ;  If you currently use any Homesafe services such as Homework Time etc.  This will not work whilst you have the DNS set to Google.