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Broadband help

For queries about your TalkTalk broadband service.

Loss of internet connectivity - No broadband but router still connected

mgw70
First Timer
Private Message TalkTalk
Message 2 of 2

For the last week, I have been losing internet connectivity 2 or 3 times a day.
Every time, the router is still showing a white light, and wifi is still working within the house.

Rebooting the router fixes the problem, but this is only temporary and not a fix.

I cannot easily access the logs, I can see the first page and as soon as I try to navigate to page 2, the router kicks me back to the login screen which is not helpful.

What I do see are lots of failed DNS enquiries - for addresses which I know exist and should not get DNS errors.

Any solution please? I cant keep switching off and on the router several times a day and without the logs it is hard to determine what happens before each failure.

Thanks

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1 REPLY 1

AnnaLouF
Newbie
Private Message TalkTalk
Message 1 of 2

This is happening to me too, just posted my own thread and by looking through others we’re not alone and talktalk is sending new routers so have requested one myself, been a very frustrating weekend and potentially won’t be fixed till we get a new router which is frustrating.

A farthing
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