For queries about your TalkTalk broadband service.
on 10-10-2023 06:53 AM
Wifi is not working and it failed to reset after switching it off overnight.
I am doing online-learning and need a reliable broadband connection.
Furthermore, I'm not sure how old my router is, and if I need a new one.
on 12-10-2023 09:05 AM
Hi TeresaM19
I'm so glad to hear that this fault has been resolved 🙂
I have sent you a Private Message with a link to a short survey for the Community.
Thanks again.
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on 12-10-2023 08:59 AM
Many thanks, all working fine now
Online Chat clarified what the problem was.
Hopefully will last for a long time
on 12-10-2023 08:25 AM
Openreach have now closed the fault as resolved and the line test is clear.
Is everything working ok now?
on 11-10-2023 08:17 AM
This fault is still with Openreach, there are no additional updates at the moment.
I will keep monitoring.
Thanks
Debbie
on 10-10-2023 08:12 AM
No problem. I will keep you updated here.
on 10-10-2023 08:08 AM
Many thanks and hope it will get sorted soon 🙏
on 10-10-2023 08:04 AM
Thanks for confirming this.
I have escalated this fault over to Openreach to be investigated by a line engineer (externally)
I will continue to monitor for updates from Openreach and I will post back on this thread.
on 10-10-2023 07:48 AM
Always the Master Socket
on 10-10-2023 07:37 AM
Where do you normally connect the router? At the master socket or at an extension socket?
on 10-10-2023 07:35 AM
The router is connected as normal
on 10-10-2023 07:23 AM
I'm really sorry to hear this.
I've completed a line test which has detected a potential fault. Is the router connected at the test socket at the moment?
