WiFi signal.

[Talman]

Hi

I am after some general advice. My wife has a Dell laptop and she has a lot of problems with the WiFi signal dropping out. She has bought herself a booster to plug into her laptop, put the improvement is marginal.  My Chromebook however has no issues and neither does the desktop which is upstairs and further away from the router.

Before we spend more money is there anything someone can suggest, which may improve the situation? I / we are not sure if the laptops ability to pick up a wifi is particularly bad or if it is something else.

Many thanks Dave. 

[Talman]

Hi Keith

Thanks for your message. When my wife gets home from work I will provide the info you have requested. 

Best wishes Dave. 

[KeithFrench]

Hi @Talman 

@Michelle-TalkTalk has asked me to help you with this. First off what is this booster exactly (make & model please)? Please can you specify the make/model of TalkTalk router that you are using?

How does your Chromebook perform if in exactly the same location as the laptop? 

On the laptop, from a command prompt, please can you get me the output from some commands listed below. The command prompt can be reached via:-

Start > Accessories > Command Prompt

In Windows 10, click the Window Icon & type in the search box:-

cmd

in the search box next to it. This should find the "Command Prompt" from there.

Please enter these commands one at a time, pressing enter after each one and wait for the response. Then copy and paste the output from each into your reply.

netsh wlan show drivers
netsh wlan show interface
netsh wlan show networks mode=bssid

None of these commands will reveal your Wi-Fi password, although other netsh commands will.

Please feel free to PM the results to me, but if you do, please include a link back to this thread, so as I can quickly find it again.

Note I will need to know the names of your wireless networks.

Thanks.

[Michelle-TalkTalk]

Morning,

Thanks for confirming. @KeithFrench - Is this something that you would be able to offer any advice on please?

Thanks

[Talman]

Hi Chris thanks for your response. About a year old and Windows 10.

BW Dave. 

[Chris-TalkTalk]

Hi Dave,

How old is the Dell laptop? Which version of Windows is it running?

Chris